A helpdesk is a machine for producing labelled examples. Each ticket starts with a problem described by someone who has it, continues with the questions an agent asks, and ends with a fix and a status. Buyers building support and agentic models want that loop, at volume, with the outcomes intact.
No dataset needed to start. Buyers price from a one-page manifest; nothing leaves your systems until you sign.
Problem, investigation, resolution, each with a timestamp, is the structure buyers building support and agentic models want most. Resolved share and internal notes drive the number.
Every record type carries a weight in the estimator behind /estimate, and the weights are published so you can see the work. Support & ticket histories sits at the top end of the eight.
Indicative range observed across the market for single-company operational data licenses. Not a quote. Actual value depends on buyer demand, data quality, rights, and exclusivity.
Open the estimator →A fictional record, prepared the way a buyer would receive it. The workflow survives. The people, companies, and identifiers do not.
| Field | Your record | De-identified copy |
|---|---|---|
| Ticket | #48213, Priority: High, 2024-09-04 | Ticket 001, Priority: High, 2024-Q3 |
| Requester | Angela Ferreira <aferreira@summitpayroll.example> | Requester A <requester-a@company-02.example> |
| Subject | Direct deposit file rejected by bank | Direct deposit file rejected by bank |
| Internal note | Bank rejected the ACH batch because the routing number for Summit's new account was keyed wrong at setup. Fixed in admin, re-sent batch. | Bank rejected the ACH batch because the routing number for the customer's new account was keyed wrong at setup. Fixed in admin, re-sent batch. |
| Resolution | Solved in 2h 11m, CSAT 5/5 | Solved in 2h 11m, CSAT 5/5 |
Fictional example for illustration. Names, companies, and identifiers are made up; no real record is shown. The signed license specifies the de-identification standard, who performs it, who verifies it, and the remedy if it is missed.
What gets removed, what gets excluded by rule, and what to confirm about your rights. Your counsel signs off on scope before any buyer sees it.
Requester names, emails, phone numbers, addresses, and account IDs are replaced with consistent fictional values. Attachments containing personal data are removed.
Tickets involving payment-card data, health information, or minors are excluded by rule, along with anything your counsel flags.
Confirm your helpdesk terms allow export and licensing, and check customer contracts for confidentiality terms that cover support interactions.
We help you build the manifest and we ask these questions, but we do not provide legal advice. Whether a specific set of records can be licensed is a decision for your counsel.
Issue triage, release workflows, product documentation.
Scripts, QA, resolution paths, and outcome-tagged calls.
Reconciliation, close checklists, approvals, client correspondence.
Scheduling, billing, authorizations, and non-clinical ops.
Dispatch, exception handling, scheduling, and SOPs.
Account identifiers, names, and contact details are replaced with consistent fictional values so a requester's five tickets still read as one requester. Attachments with personal data are dropped. Tickets in excluded classes, such as payment-card or health matters, never reach a sample.
Usually, and they are often the most valuable part, because they show the agent's reasoning. Internal notes go through the same de-identification as the customer-facing thread, and your counsel can exclude any class of note.
Some. Migrations often drop internal notes and status history, so the older tickets may be thinner. The manifest records what survived, and buyers price the two periods accordingly. Two years of complete history on the current system is still a real asset.
Seven questions. No dataset. First offer in 24 to 48 hours of a complete manifest.
Measured from a complete data manifest. A first offer is a process target, not a guarantee; buyers decide eligibility, price, and terms.